Shipping & Returns

Please note that products are shipped out from our Calgary head office on weekdays.

ORDERS TYPICALLY SHIP

2-6 business days within Canada. Please make sure your shipping address is correct, as we cannot make changes to the destination address once the order has been accepted by Canada Post. You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

SHIPPING CHARGES

Standard shipping in Canada is approximately $10 – $45. Shipping is FREE on all orders over $150.

These deliveries do not require a signature. All prices are listed and billed in Canadian dollars.

Shipping charges are dependant on the weight of the parcel and the destination address. All orders are shipped via CANADA POST.

ORDER PROCESSING TIMES

Most orders are processed within 24 hours of being placed. During sale periods, processing times may take longer. Orders placed on weekends and Holidays will be shipped on the first upcoming regular business day. We reserve the right to make delivery in installments based on product supply. Delivery times provided are estimates only and commence from the ship date.

REFUSING SHIPMENT

In the unlikely event that your shipped items arrives in a damaged condition, please call our Orders Administrator at (403) 237-6866, so that we can assist you with your order as needed. Please note that if you refuse your order, or any part of it without authorization, you will be responsible for all shipping charges.

RETURNS

Refunded products are subject to a 20% restocking fee and must be unopened and in their original condition. Shipping charges are non-refundable.